SIZE CHART ?
DRESS & TOP SIZE
Need an alteration to your order or question about sizing @SHOPMSXLA@GMAIL.COM
or contact us directly on our text line no calls @(904)7073616
TXT AND EMAILS ARE ANSWERED IN THE SAME DAY THEY ARE RECIEVED IN THE ORDER THEY RECIEVED
HOW LONG IS SHIPPING ?
We use UPS as our standard carrier .
DHL , UPS , and FEDEX for international standard and express orders.
Each package is weighed and priced according to mail carriers standards we only charge a flat rate fee and cover the rest. Our shipping prices and times have been Updated as of June 1. 2021. These prices insure on time delivery and in case of lost packages the shipping company will reimburse. We do not ship to p.o boxes only residential and commercial addresses . Orders with p.o box address shipment and delivery address are automatically cancelled.
|5-8 BUSINESS DAYS
STANDARD UPS SAVER
|2 BUSINESS DAYS
|OVER NIGHT - 1 BUSINESS DAYS
EVERYTHING IN THIS SHOP IS HANDMADE WITH OVERWHELMING ORDERS WE DO OUTSOURCE MANUFACTURER TO ASSIST AND THE SAME PROCESS APPLIES.
ALL PACKAGES ARE COVERED WITH INSURANCE AND TRACKING ITEMS VALUED OVER $75 ARE SIGNATURE REQUIRED .
MSXLA IS NOT RESPONSIBLE FOR PACKAGES LOST, STOLEN, OR DAMAGED IN TRANSIT. MSXLA IS NOT RESPONSIBLE FOR THE TRANSIT OF PACKAGES ONCE THEY ARE RELEASED TO UPS OR USPS. WE ASK THAT YOU CONTACT UPS OR USPS FIRST FOR HELP.
IN LEGITIMATE CASES FILED WITH PARCEL COMPANIES WE WILL REPLACE.
SHIPPING METHODS & CHARGES
Your order will be shipped to the specified address according to the shipping method selected during checkout please check your address as changes can only be made in certain situations.
Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.
All MSXLA products are personalized and or manufactured for msxla. Some items have longer production days than others. If you request for a custom item An order will be sent. Please understand a request is a request and we receive high volumes of orders and some request will not be granted you have the option to cancel if you do not receive an order update.
The processing time as of JUNE1ST 2021 15-20 business days prior to your shipment leaving our facility . Please keep in mind that everything is handmade with love and to give you the perfect look you desire.Our fabric is also custom made for msxla some items require printing time. Depending on shipment speed you choose your product should arrive to you within 1-7business days from the day you receive tracking after processing. If we feel that the shipping speed provided is not up to par we upgrade shipping free of charge . Times also can be extended due to covid-19 related issues , mail delay by logistic company or large amount of orders. As always We will do our best to deliver within the 15day window if not we send out compensation when order is shipped .
Its worth the wait to have msxla in your closet .
Business hours and business days include :
MONDAY -FRIDAY 9am- 6:30PM.
Please review the description per item for appx. shipment arrival times and preorder information.
EACH PRE-ORDER ITEM HAS A DIFFERENT DELIVERY DATE. PLEASE MAKE SURE YOU THOROUGHLY READ THE PRODUCT DESCRIPTION , BEFORE PLACING THE ORDER.
PRE-ORDERED ITEMS ARE NOT APPLICABLE FOR RUSH OR EXPRESS SHIPPING- PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER.
WE ASK FOR THIS TIME FRAME FOR production of fabric and the construction of your item.
If you need an item immediately or by a certain date please feel free to contact us and we will do our best to arrange or let you now if this is not possible .
During sales and promotions items are non refundable , not customizable items are sold as is and cannot be altered .
REFUND AND RETURNS TERMS
No refunds on sale items . No refunds on worn items. You have 7 days from the date of delivery to inspect item and make an exchange . No refunds while orders are in transit. Refunds are granted on case by case basis please contact us for help on your issue.
WE DO NOT PERMIT FRAUDULENT CHARGEBACKS
ALL PACKAGES NOW REQUIRE SIGNATURE IF YOU RECEIVE IT YOU SIGN FOR IT AND PROCEED TO FILE A CHARGEBACK
WE WILL TAKE LEGAL ACTION ... YES OVER CLOTHES.
WHAT IS THE BEST WAY TO REACH MSXLA?
WE DO NOT ACCEPT INSTAGRAM , FACEBOOK , OR TWITTER MESSAGES AS A FORM OF CONTACT PLEASE USE THE METHOD AND HOURS BELOW AND ALLOW US TIME TO RESPOND .
WE OPERATE MONDAY -FRIDAY 7:00AM -6:30PM
Contact us directly on our text line
Emails are now utilized to send tracking updates and order updates such as delays or oversold or out of stock items but we always use our txt line to communicate with customers.
PLEASE ALLOW 24-48hrs for response.